Privacy Notice

We collect several different types of personal information, which we use as described in this Privacy Notice (See “How We Use Personal Information,” below). For instance, we collect data:

During signup

We use this information for creating and administering your account. We also may use this information to contact you and send you newsletters, marketing or promotional materials, or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by clicking on the unsubscribe link in the emails, or by contacting our support team at privacy@planningcenter.com.

Automatically while you are using Planning Center

We also automatically collect information on how Planning Center is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages that you use/visit, the time and date of your visit or use, the time spent on those pages or features of Planning Center, unique device identifiers and other diagnostic data. We use this data to analyze Planning Center’s performance and make our services more effective.

Through the use of our Website

Cookies and Similar Technologies. We use cookies and similar technologies to personalize and improve your experience as you use our services. Please see our Cookie Notice for details of the cookies that are set on our website.

Analytics and Data Tracking: We use cookies and similar technologies to collect and analyze data about how users interact with our services. This includes: traffic to our services, tracking page views, sermon listens, and other usage metrics. The information collected helps us to improve our services and provide valuable insights to our customers. We may also utilize third-party analytics services, which are required to protect your data and comply with relevant privacy laws. Any data collected is anonymized and used solely for analytical purposes. Where required by law, we will seek your consent before collecting such data.

Google Analytics. We use Google Analytics to monitor and analyze website traffic and user behavior. Google Analytics collects information such as your IP address, device type, and browsing activities. We use the information we get from Google Analytics only to improve our website. We do not combine the information collected through the use of Google Analytics with any other personally identifiable information held by us. Please refer to Google’s Privacy Notice for more information on how Google processes data and manages your preferences. You may also choose to download the Google Analytics opt-out browser add-o.

When you choose to provide us with information

You may choose to provide us with personal information while interacting with us in various ways. For example, when you submit a request for help. This information is only used for the purposes for which it was provided.

We use collected information for the following general purposes:

Service Providers

We use third-parties to monitor and analyze the use of Planning Center. However, these services are configured in such a way that the third parties are not allowed to use your activity for their own purposes, such as personalizing ads on other websites.

These third-parties include YouTube API Services, whose Privacy Nolicy is available here. A list of these service providers and instructions on how to subscribe to updates to this list is available at https://planningcenter.com/subprocessors/.

Jointly Offered Products and Services

We share information with Planning Center service or platform partners with which we integrate by use of services such as platforms, apps, or an API.

Business Transaction

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Notice.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You can read more about our security practices here. If you have any questions about the security of your personal information, you can contact us at privacy@planningcenter.com.

If a breach of data occurs within Planning Center, we will inform you via a notification posted within Planning Center and via email at your last listed email address without undue delay upon discovering the breach. By using Planning Center, you acknowledge and agree that we may send you electronic notifications via email instead of notifications by mail. If you would still like to receive notifications by mail, you can let us know by contacting us at support@planningcenter.com or (866) 726-2730.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws and our legal obligations, as with tax and accounting purposes), resolve disputes and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.

In General

Upon request, we will provide you with information about your personal information (such as the categories of personal information that we have collected about you, the specific pieces of personal information that we have collected about you, and the categories of sources from which your personal information is collected). You may request access, correct, request the deletion of, or object to our use of your personal information by contacting us at privacy@planningcenter.com or calling us at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line. Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe and as set forth by the applicable laws.

We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.

In certain circumstances, we may be required by law to keep your personal information, or we may need to retain your personal information in order to continue providing you with Planning Center’s services. Please note that we can only provide you with information about your personal information that we collect and use. We do not have control over, or information about, your personal information that other users collect or use.

If you are a resident of the EEA or United Kingdom (UK), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us at privacy@planningcenter.com or at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line.

Please note that we may ask you to verify your identity before responding to such requests.

If we don’t resolve your concern in a reasonable time frame, you have the right to lodge a complaint with your local supervisory authorities. See Questions and Complaints section for more details.

Legal Basis for Processing Personal Information

Transfer of Data

Your information, including personal information, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data provided to us, including personal information, to the United States and process it there. You can request to enter a Data Processing Addendum (DPA) to any existing service agreement here.

Your acknowledgement of this Privacy Notice followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Several jurisdictions grant state residents certain rights and disclosures. We provide the following information to further help you understand your potential privacy rights. If you would like to exercise any right or inquire as to whether such rights are available to you, please email us at privacy@planningcenter.com or call us at (866) 726-2730. If you email us, please include “Personal Information Inquiry” as the subject line.

Request for Information or Deletion

If you are a resident of certain U.S. states, you have the right to know whether we are processing your personal information, and in some instances, you have the right to request that we disclose to you the categories listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information. In responding to this right, we shall provide to you:

• The categories of personal information we collect about you;
• the categories of sources from which your personal information is collected;
• the business or commercial purpose(s) for collecting, selling, sharing, or disclosing your personal information, and the categories of personal information disclosed for such purpose(s);
• the categories of third parties with whom we share your personal information;
• the categories of personal information we have sold, if any, about you and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold and;
• the specific pieces of personal information we have collected about you.
• In addition, you may have the right to request we delete your personal information.

Request for Correction

Residents of certain U.S. states have the right to request the correction or rectification of inaccurate information in the resident’s personal information.

Request for Portable Data

Residents of certain U.S. states have the right to receive, in certain circumstances, a portable format of their personal information that allows the data to be transmitted to another entity.

Do Not Sell or Share My Personal Information

Residents of certain U.S. states have the right to opt out of the sale or sharing of the consumer’s personal information. We do not sell your personal information, nor do we share your personal information to provide personalized or targeted advertising. If you have any questions or further comments on the matter, please reach out to us via the contact information at the bottom of this Privacy Notice.

• Identifiers such as a name, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
• Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, or advertisement.
• Inferences drawn from the above categories.
• Sensitive personal information.

Limiting the Use of Sensitive Personal Information

Residents of California have the right to direct us to use or disclose sensitive personal information only for providing goods or services, or as otherwise minimally permitted under applicable law. We do not use or disclose sensitive personal information for any purpose other than providing our goods and services to you, or as otherwise permitted under applicable law.

Third Party Marketing – Shine the Light

If you are one of our customers, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.

Right to Equal Service & Price

You have the right to receive equal service and price, even if you exercise a privacy right.

Verification Process for Exercising Rights

To protect our consumers’ privacy, we verify privacy rights requests to ensure that only you (or your authorized agent) can exercise rights pertaining to your personal information. As part of our verification process, we may request you to submit additional information.

If you are an authorized agent wishing to exercise rights on behalf of a state resident, please contact us using the information at the bottom of this Privacy Notice and provide us with a copy of the consumer’s written authorization designating you as their agent. We may need to verify your identity and place of residence before completing your rights request.

Appeal Process

If we do not decide to act in response to your request to exercise a right, we will provide a timely response detailing the reasons for not taking the action and, depending on your jurisdiction, any rights that you may have to appeal our decision.

Some browsers provide you with a way to signal that you do not want your browsing activity to be tracked. The Services may not currently respond to all Do Not Track (“DNT”) or similar signals, as we are awaiting consensus from the Internet policy and legal community on the meaning of DNT and the best way to respond to these signals.

California and certain other U.S. state residents may opt out of tracking technologies by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). We do not use website tracking technologies and thus do not respond to DNT signals.

Planning Center contains links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Music Stand Face Gestures: In our Music Stand app, users may choose to enable a feature that allows for hands-free page turning using facial gestures. This functionality leverages device-supported face tracking capabilities (such as head position or facial landmark detection) to monitor specific movements for the sole purpose of providing this feature.

No facial images, video feeds, biometric data or identifiers are recorded, stored, logged, or transmitted by Planning Center. All processing is done locally on the device, and no data related to facial tracking is collected or shared.

This feature is entirely optional and can be enabled or disabled at any time from within the app settings.

Planning Center does not knowingly collect personal information from individuals under the age of 16. To use our services, you must be of legal age to provide consent for the collection and use of your personal data in accordance with the laws of your country of residence.

Some of our Customers, typically churches or faith-based organizations may use Planning Center to collect and manage personal data relating to children. This may include information such as names, ages, attendance records, allergy details and other data relevant to their ministry programs or events.

Planning Center does not collect or use this information for its own purposes. In such instances, we operate strictly as a Data Processor (as defined under the GDPR) or Service Provider (as defined under the CCPA, as amended by the CPRA). We process this data solely on the documented instructions of our Customers, who act as the Data Controllers and retain full responsibility for ensuring that their collection and use of such data complies with applicable laws.

It is the responsibility of the data controller (the Customer) to obtain necessary consents, including verifiable parental or guardian consent where required under laws such as the Children’s Online Privacy Protection Act (COPPA), the GDPR or other relevant local legislation.

If you are a parent or guardian and you believe that your child’s personal information has been collected without proper consent, please first contact the organization that collected the data. If you are unsure of who to contact or need further assistance, you may also reach out to us at privacy@planningcenter.com and we will cooperate with the relevant organization to help resolve your concern.

For the convenient administration of regulatory compliance concerns related to citizens of the European Union and the United Kingdom, Ministry has appointed an EU / UK Representative. For questions related to GDPR compliance or to contact Ministry’s EU / UK Representative please contact:

Calligo (Ireland) Limited
EURep@calligo.cloud
Unit 38, Northwood Court, Northwood Business Campus, Santry, Dublin 9, Ireland

We may periodically update this Privacy Notice. We will notify our users about significant changes to this Privacy Notice by placing a prominent notice on our applications.

You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.