We support anyone with a question—regardless of customer status or account permissions—with quick responses and kind, in-depth answers.
The customer service at Planning Center is definitely one of the most important reasons we chose this platform for all our church needs. You all are always so prompt!
Bob C.Director of Worship and Communication
What I do as a Pastor depends so much on the communication and planning tools that you all provide. I am always appreciative at the quick response time and the diligence that you all demonstrate in helping when I have issues.
David L.Minister of Music
There is a “?” in the toolbar of every Planning Center product, and when you click it, you find answers.
We’ll give you a list of suggested how-to articles to check out and a way to email us directly from there!
Anyone on your team can contact us, not just administrators, and even if you’re not a customer yet.
You guys always respond like real people, so I like treating you like real people, and inserting a little humor where I can.
Hannah S.Administrative Assistant
We like to include links to helpful articles in our emails, sometimes screenshots and custom, walk-through videos.
If you ask, we are happy to share best practices and suggestions on how you can apply features in your ministry.
We will always answer your questions like we understand your world—many of us have worked in ministry and we get it!
One of the things that I LOVE about Planning Center is that you always take me seriously. Nobody dismisses my questions and I really really appreciate that.
Daniel S.Children's Pastor
If our software doesn’t meet your needs, we’ll help you find a workaround solution, then share your feedback with our product teams. Many updates and releases are the result of customer requests!