New: Ask AI

Ask AI, Planning Center’s AI assistant, can instantly provide you with information on how our products work, answer questions about data in your account, and point you toward resources to learn more.

Just head over to the ✨ sparkly icon in the sidebar to give it a try!

Examples of using Ask AI

Ask AI has been available for a few months through the help desk (the ❓ icon in the sidebar) but we didn't want to shout it out publicly until we were able to thoroughly test it’s capabilities and respond to user feedback. Now it’s available in every Planning Center product!

It knows everything about Planning Center: every help article, pricing information, API documentation, and how each product works. If you ever get stuck or aren’t sure how something works just Ask AI!

Has access to only what you can see

Ask AI can also look things up in your Planning Center account. Need some quick information and don’t want to click around? Next time just try asking…

  • Are all volunteers confirmed for my upcoming services?

  • How many workflow cards are ready for Ken Masters?

  • How many people signed up for VBS?

Using your permissions, it sees Planning Center the same way you do so if you can't access something, Ask AI can't either. With this context, responses are tailored to your exact situation. Instead of walking you through steps for a page you don't have access to, you’ll know that up front and can be pointed to someone who can help.

Your data stays yours

Church data deserves extra care and that certainly doesn't change when AI is involved. Privacy and security has and will always be a foundation of Planning Center so we want to be up front about our stance on AI usage.

  • We don't train AI on your data. Not your church's information, not your questions, and not Ask AI's answers. The AI services we use are contractually prohibited from training on it too.

  • Same security standards as the rest of Planning Center. Ask AI’s development and use is covered by the same SOC 2 and GDPR commitments as everything else we build.

  • Using AI is optional. Everything in Planning Center works just fine without it!

You can read more about our approach to AI and the AI section of our Terms of Service.

Reaching a person is always an option

Many AI chat bots are built to prevent you from reaching a human. We don't want that at all.

If at any point you aren't getting what you need, you can reach out from inside of the Ask AI panel. It will even pass along your conversation to our amazing support team so you don't have to explain everything again. Ask AI will even suggest you reach out to support if it's ever not confident that it can be helpful to you.

Showcasing how to contact a human support agent from Ask AI

You can contact support using the ❓ at the bottom of any Ask AI response or, like always, from the same icon in the sidebar.

Help us make it better with reviews

Use the 👍 / 👎 buttons under each answer to tell us how it did—good or bad! If Ask AI ever gets something wrong or gets in your way, we want to know so we can fix it. We actually read every one of these and it’s incredibly helpful to improving the product.

If you have hopes or ideas for what it should do next, come share them in our community spaces!

💙 The Planning Center AI team