Planning Center Blog

Payment Processing

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Blog

Aug 08, 2018

Totally Better Totals for Giving

When you accept online donations, processing fees are an unavoidable fact of life. Every time someone gives with a card or initiates an ACH bank transfer, there will be a fee. The good news is that we're on your side fighting to minimize those fees! Planning Center makes $0 from processing fees, no matter how many online donations you receive. Today, we are introducing a few new features which we hope will contribute to a clearer picture of how processing fees impact your donations.

Jeremy Ricketts

Product Manager

2 min read

Jun 18, 2018

Expiring Card Replacements

Problems with payment processing can have a real impact on the health of your church’s donation management, and of all the payment issues churches encounter expiring credit cards are the biggest problem. A few years ago, Stripe introduced a groundbreaking new feature: automatic card replacements. In most cases, a saved credit card in Planning Center Giving will continue to work for recurring donations without donor-intervention, even if the physical card gets replaced by the donor's bank.

Jeremy Ricketts

Product Manager

2 min read

Mar 09, 2018

Tracking Disputed Donations

Although it's not common, it's possible for donors to file disputes about the charges they see on their bank statements. The dispute process is initiated at the donor's bank and moderated by the payment processor, Stripe. While this is fairly commonplace in the retail environment, it's rare that donors file this type of dispute without first contacting their church. How rare is it? In Planning Center Giving, only one in every 65,466 donations is disputed. Even though disputes are uncommon,

Jeremy Ricketts

Product Manager

2 min read