Donation Disputes

Tracking Disputed Donations

Although it's not common, it's possible for donors to file disputes about the charges they see on their bank statements. The dispute process is initiated at the donor's bank and moderated by the payment processor, Stripe. While this is fairly commonplace in the retail environment, it's rare that donors file this type of dispute without first contacting their church. How rare is it? In Planning Center Giving, only one in every 65,466 donations is disputed. Even though disputes are uncommon,