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Products
Calendar
Event & Facility Scheduling
Check-Ins
Child & Volunteer Attendance
Giving
Donation Processing & Reporting
Groups
Community Organization & Communication
People
Membership Management
Included free with all apps
Publishing
Custom Web & App Content
Registrations
Event Signups & Payments
Services
Service Planning & Volunteer Scheduling
Music Stand
Mobile Music Reader
Church Center
A Mobile App for Your Congregants
Learn
SupportTrainingIntegrationsAbout Us
PricingBlog
Sign upLog in

Get the answers you need from people who care

All plans come with free and complete access to our support team

  • Contact Support
Our typical response time is about 1 business hour.
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We support anyone with a question—regardless of customer status or account permissions—with quick responses and kind, in-depth answers.

Quick to Respond

We value your time, so we won’t waste it.

The customer service at Planning Center is definitely one of the most important reasons we chose this platform for all our church needs. You all are always so prompt!

Bob C.Director of Worship and Communication

When you have a question, you want an answer...the right one, and as soon as possible! With email, we can give you the response you need and fast, typically within 1 business hour (M-F and Sunday mornings).

Our typical response time is about 1 business hour.

Always Accessible

We think help should be easy to find when you need it.

What I do as a Pastor depends so much on the communication and planning tools that you all provide. I am always appreciative at the quick response time and the diligence that you all demonstrate in helping when I have issues.

David L.Minister of Music

  • There is a “?” in the toolbar of every Planning Center product, and when you click it, you find answers.

  • We’ll give you a list of suggested how-to articles to check out and a way to email us directly from there!

  • Anyone on your team can contact us, not just administrators, and even if you’re not a customer yet.

Helpful and Human

We give the kind of tech support we want to receive.

You guys always respond like real people, so I like treating you like real people, and inserting a little humor where I can.

Hannah S.Administrative Assistant

We like to include links to helpful articles in our emails, sometimes screenshots and custom, walk-through videos.

If you ask, we are happy to share best practices and suggestions on how you can apply features in your ministry.

We will always answer your questions like we understand your world—many of us have worked in ministry and we get it!

Ready to Listen

We want to hear your ideas for how we can improve.

One of the things that I LOVE about Planning Center is that you always take me seriously. Nobody dismisses my questions and I really really appreciate that.

Daniel S.Children's Pastor

If our software doesn’t meet your needs, we’ll help you find a workaround solution, then share your feedback with our product teams. Many updates and releases are the result of customer requests!

We know you won’t believe it until you try us.

Have a question?
Our typical response time is about 1 business hour.

Get a Head Start

Take advantage of our free training materials and find the answers to your questions before you even have them.

Planning Center University

Watch video tutorials on each of our products to learn how to maximize your subscription.

How-to Articles

Learn how to use every feature in by following our easy-to-read, documentation.

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